Terms of service
These terms apply to services provided by BookingCEO, founded and owned by Mengistu Alemayehu ("BookingCEO", "we", "us"), through bookingceo.com, email, WhatsApp and other channels. By requesting or paying for a service, you agree to these terms.
1. Our services
BookingCEO provides digital marketing services for tourism businesses, including listing setup and management on Tripadvisor, Viator, GetYourGuide and Google, website development, photography and video, search engine optimisation, review management and lead generation. BookingCEO also sells Addis Ababa layover tours, which are operated with licensed local partners. The scope, price and timeline of each service are confirmed in writing before work begins.
2. Quotes, invoices and payment
- Prices are quoted in US dollars unless agreed otherwise in writing.
- One-time projects, such as listing setup or websites, are invoiced 50% before work begins and 50% on completion.
- Monthly plans are invoiced in advance at the start of each month.
- Payment is made by the methods stated on the invoice, such as Payoneer, Grey or bank transfer. Any transfer fees charged by your bank or payment provider are your responsibility.
- Work may be paused if an invoice is more than 14 days overdue.
3. Your responsibilities
- Provide accurate information about your business, products, prices and availability.
- Hold any licences and permits required to operate your business.
- Give us access to your accounts as an added user where possible. We never need your passwords or banking details.
- Follow the rules of each platform you sell on, and deliver the experiences you list.
4. No guaranteed results
We work to improve your visibility, enquiries and bookings, and we report results honestly. However, bookings depend on many factors outside our control, including your product, pricing, reviews, seasonality and the decisions of third-party platforms. We do not guarantee any specific number of views, enquiries, bookings or rankings.
5. Third-party platforms
BookingCEO is independent and is not affiliated with Tripadvisor, Viator, GetYourGuide, Google, Airbnb or any airline. These platforms set their own rules, fees, commissions and approval decisions, and may change them at any time. Platform fees, such as listing or submission fees, are paid by the client unless agreed otherwise.
6. Content and ownership
Once paid in full, you own the listing text, websites, photos and videos we create for you. We may show examples of our work, and before-and-after results, in our portfolio only with your written permission. You confirm that any content you give us is yours to use.
7. Cancellation and refunds
- Monthly plans can be cancelled with 30 days' written notice.
- One-time projects: the 50% deposit is non-refundable once work has started. If you cancel mid-project, completed work is delivered and the deposit is kept.
- Layover tours: free cancellation up to 48 hours before pickup. If your flight is delayed or we cancel for safety reasons, you receive a full refund. Tours booked through Viator, GetYourGuide or another platform follow that platform's cancellation policy.
8. Liability
To the extent permitted by law, BookingCEO's total liability for any claim relating to a service is limited to the fees you paid for that service in the three months before the claim. We are not liable for losses caused by third-party platforms, payment providers, internet outages, or events beyond our reasonable control.
9. Confidentiality
We keep your business information confidential and use it only to deliver our services. See our privacy policy for details.
10. Governing law
These terms are governed by the laws of the Federal Democratic Republic of Ethiopia. We will always try to resolve any disagreement informally first.
11. Changes and contact
We may update these terms from time to time. The date at the top shows the latest version. Questions? Email info@bookingceo.com or message us on WhatsApp.